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Happy Tea
Happy Tea

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Refund Policy

At Happy Tea, we take pride in serving handcrafted, freshly brewed beverages and treats. Because our items are perishable food and drink products, strict food safety and hygiene regulations apply. We do not accept physical returns of opened or consumed items once delivered.

1. Order Cancellations & Modifications

Due to our quick preparation and same-day express delivery:

  • Cancellation Window: You may cancel or modify your order within 5 to 10 minutes of placing it, before our kitchen begins brewing and preparation.
  • After Preparation / Dispatch: Once preparation begins or our delivery driver departs with your order, the order cannot be cancelled or altered.

2. Reporting Issues (Damaged, Incorrect, or Missing Items)

Since our dedicated delivery fleet delivers same-day fresh orders within an hour, we request you to check your order upon arrival.

  • Reporting Timeframe: Please report any issues immediately to the driver or via WhatsApp message upon delivery.
  • Required Evidence: Please provide your Order Number, a brief description of the issue, and clear photos or videos showing the damaged packaging, spilled drink, or incorrect items received.

3. Resolution & Refund Options

Once your claim is reviewed and verified by our team, we will provide one of the following resolutions based on your preference:

  • Instant Remake & Replacement: A fresh item dispatched immediately via our express delivery driver at no extra charge.
  • Store Credit Voucher: A coupon code of equal value for your next online order.
  • Direct Refund: A reversal/refund sent directly to your original payment channel (Easypaisa, JazzCash, or Bank Account) within 24 hours. For Cash on Delivery (COD) orders, refunds are sent via JazzCash, Easypaisa or Bank Account.

4. In-Store & Takeaway Purchases

For orders placed in-store or collected for takeaway at our outlet, please check your items at the counter. Any errors or quality concerns will be remade or corrected immediately on the spot before leaving the shop.

5. Contact Customer Support

If you have any questions or require assistance regarding refunds, cancellations, or quality claims, please contact our support team via WhatsApp or email:

  • Email: happyteaskt@gmail.com